Frequently Asked Questions

How can I know if IMYPOWER portable power station supports my devices or not?

Please check out your device's operating power (measured by watts). It can be supported if it is less than the output power of our portable power station AC port.

How long can the IMYPOWER portable power station to power my devices?

You need to check the operating wattage (in watts) of your device first. Then use the following formula to calculate working hours:
Working time = station WH * 0.85 / operating power of your device.
device' s power consumption is 60W
station power 1000Wh
1000Wh*0.85/60w = Roughly 14 hours

How to store the portable power station?

Please store at 0-40°C and charge every 3 months to keep the battery above 50%.

Is the IMYPOWER portable power station water proof?

Our portable power stations has IPX3 water proof rating. They can not be placed in water, but is resistant to moderate rain or everyday splashes. This is thanks to its unique design of silicon covers and the window-shades..

Which type of battery is the station made from?

It' s made from high quality lithium battery.

Can I take a portable power station on an airplane?

FAA regulations prohibit the use of any battery over 100Wh in aircraft.

What is the life circle of IMYPOWER portable power station?

Our Lithium-ion batteries are typically rated for over 800 full charge cycles and/or 3-4 years of life. At that time, you'll have about 80% of the original battery capacity and taper off from there. It is recommended to use and recharge at least every 3 months to maximize the life of the power station.

Can I start my car directly from this portable power station?

This portable power station cannot directly start the car. But it can charge the car battery through a specific outlet.

Is there a faster way to charge this portable power station?

Yes. We have an optional fast charging adapter with 300W. It can fully charge the 1000W model in about 3 hours.

Can I charge and use the power station at the same time?

With a DC outlet, you can charge and use the power station at the same time, but you cannot use an AC outlet at this time.
If you start charging the power station while the AC outlet is in use, the AC outlet will turn off and charging will continue.

Can I charge my Tesla with IMYPOWER portable power station??

This is not recommended or relied upon except in emergencies, as the station's capacity will likely only add 3-5 miles to your Tesla's range.

What is the nose level of IMYPOWER portable power station?

When the cooling fan is working, the noise is about 40Db.

What is the MOQ for the portable power station?

1. For iMyPower brand products, the MOQ is 100pcs;
2. For customized/OEM/ODM products, please contact our sales team for details.

What is the product ordering process?

1. Tell us your preferred model, quantity and payment method.
2. We will return Proforma with all details, terms and conditions.
3. Confirm payment of deposit or open L/C to us.
4. Production and delivery following your schedule.

What certificates do your portable power station have?

Our portable power stations have passed CE, ROHS, FCC, PSE, MSDS, UN38.3. We will work with you to conduct additional testing in accordance with local regulations.

Does the product have a warranty period? How long is the warranty period?

1. For iMyPower brand products, we offer a 12-month warranty from the date of shipment.
2. For customized/OEM/ODM products, please contact our sales team for details.

Can I have my logo to be printed on the products?

Yes, you can. In addition to the product itself, we recommend printing your logo, company name and address on the packaging and I/M to complete your private label projects.

What is your sample policy?

Since the power station is a high-value commodity so a sample fee is required. Express shipping will also be borne by the buyer.